Terms of service

Hosted refiroo · Version 2026-11-09

1 Who we are

Hosted refiroo is provided by Krisztián Tóth, a sole trader, IČO 14273799, Vrázova 983/1, Smíchov, 150 00 Praha 5, Czech Republic, entered in the trade register (the Legal notice has the details). "We" and "us" mean him. "You" means the business that signs up. Write to us at hello@refiroo.com.

2 For businesses

Hosted refiroo is for businesses and other organisations, not for consumers. By signing up you confirm that you act for an organisation and may accept these terms for it.

3 What you get

Your own refiroo instance at <name>.refiroo.com: your own database, files and keys, shared with no other customer except the server they run on. We run it for you: we install new versions, back it up every night, check each week that a backup can be restored, and watch that it is running. The software is the open-source refiroo (AGPL-3.0-or-later); if we run a modified version, every user of your instance is offered its source.

4 refiroo is young

refiroo has not reached version 1.0. Features, the API and the data model may change between versions, and we install each new version for every customer. Read the changelog before relying on a detail. We keep your data across upgrades; if an upgrade fails, we put your instance back on the version it had.

5 The trial

A new instance is a free trial for 30 days, one per organisation, with the trial plan's limits. We remind you a week before it ends. If you do not keep it, the instance is suspended on day 30 and deleted on day 44. Tell us before then and we move you to a paid plan with your data as it is.

6 Plans and limits

Each plan has limits for memory, storage and the size of an import. The trial has 1 GB of storage and imports up to 50 MiB; a paid plan's limits are agreed when you keep your instance. If you go well over the storage of your plan, we tell you and agree a larger plan with you; we do not delete data to keep you under a limit.

7 Prices and payment

The price is the one we agree in writing when you keep your instance, or, once prices are published on refiroo.com/hosting/, the one shown there on the day you order. Prices exclude VAT; VAT is added where the law requires it (for businesses in other EU countries the reverse charge applies). We invoice in advance, for a month or a year. Invoices are due within 14 days by bank transfer. If an invoice stays unpaid, we remind you; if it is still unpaid 14 days after the reminder, we may suspend your instance until it is paid. Your data is kept while it is suspended. A price change applies from your next period and is told 30 days ahead (section 13).

8 Your account and your users

The person who signs up becomes the first administrator. You decide who else gets in and with which rights, and you keep the passwords and keys of your instance safe. What your users do in your instance is your responsibility.

9 Fair use

Do not use the service to break the law, to store content you have no right to, to attack or probe other systems, or in a way that puts the server or other customers at risk. If you do, we may suspend your instance at once and tell you why. Where we can, we ask you to stop first.

10 Your data

Your data stays yours. We use it only to run your instance, as the data processing agreement says; it is part of these terms. We do not read your records, sell them or use them to train anything. You can export your data at any time, through the API or the browser, as JSON Lines, CSV or an Excel workbook, and the same software runs on your own server.

11 Availability and support

We work to keep your instance running and to fix faults quickly. refiroo is maintained by one person, so we promise no service level, response time or round-the-clock availability unless a written agreement says so. Upgrades cause a short break, usually seconds; for anything longer we e-mail you ahead. Support is by e-mail, on working days.

12 Liability

We are liable for harm we cause in breach of these terms, up to the amounts you paid us in the 12 months before the event; for a free trial, we are liable only where the law does not allow us to exclude it. We are not liable for lost profit, lost business or indirect loss. None of this limits liability for harm to a person, or for harm caused intentionally or by gross negligence. You keep your own copies of anything you cannot afford to lose; our backups protect the service, not every change you make.

13 Changes to these terms

We may change these terms. We e-mail the administrator 30 days before a change applies. If you do not agree, you may end the contract before the change applies, and we refund what you paid for the time after that day. Changes the law requires, or that only favour you, may apply sooner.

14 Ending the contract

You may end the contract at any time by e-mail; it ends at the end of the period you have paid for, without a refund for that period. We may end it with 60 days' notice, or at once if you seriously break these terms (section 7 or 9). When the contract ends, your instance is suspended; for 14 days you can ask us for an export, then we delete it. Our backups of it expire within 30 days after that. Invoices we must keep by law (10 years) stay.

15 Law and courts

Czech law applies, without the UN Convention on Contracts for the International Sale of Goods. Courts in Prague decide disputes. If a part of these terms is invalid, the rest stays. These terms and the data processing agreement are the whole agreement unless we agree otherwise in writing. The English text governs.

Version · Last changed